Indoor Air Quality
I've used Vital twice now. Had no prior experience with them. Took a gamble on them in July 2021 to install a smart thermostat. Matt answered my calls after hours and scheduled me in right away. He was quick and professional. Two weeks later I contacted him again due to high humidity in the house. I was asking about a whole house dehumidifier, but Matt recommended we do a full service on the unit to ensure everything was correct first. This saved me lots of money and there was indeed other issues going on that Matt corrected. He is professional and knowledgeable in the heating and cooling field. He also took the time to explain the system to me. Vital will be the only company I use from now on. My parents used them as well when their A/C went out and had nothing but great things to say about them as well. Fair prices and very professional/knowledgeable.
Matt was punctual and told us only what needed to be fixed. The ordered part came in when Matt said and it was fixed when he said it would be. I would highly recommend Vital for heating and ac problems!
Great experience and very honest!
I am buying a house and wanted the HVAC system inspected while the home inspection was happening. I called with only a couple of days notice and with a very specific, small window of time. Vital was very accommodating and worked me into their schedule. Matt was the tech and he showed up right in time, was very professional, provided the inspector with good information, and provided me with a quote for I could give to the seller for a necessary repair. They are definitely #1 should I need HVAC repair or service once I own the home.
I needed to get some estimates on replacing my 19 year-old HVCA system and Vital was highly recommended by nextdoor.com and a co-worker so they were part of my estimate process and they also were hired to take care of replacing my unit, due to professionalism, knowledge and price. I would recommend Vital for any of your HVAC needs.
Matt the owner and Mark the asst were outstanding. Prompt arrival, exceptional quality of a complicated and difficult installation. Materials used were top notch as was the time to do a thorough job. Price reasonable...I would strongly recommend Matt and his company for any HVAC need. Mr. Duncan Customer
Over the years, we have been using Vital Heating & Air to service our home and have recommended this company to our friends and family. Matt has always provided excellent customer service, communication, service and professionalism! From explaining the issue in a clear and comprehensive way, to having affordable rates, promptness, attention to detail, and quick turnaround time and service with parts, working with Matt and Vital Heating & Air has always been a pleasure!
Prompt. Friendly. Excellent service.
Matt did an excellent job installing a new heat pump for us. We're very happy with his work.
Really great company.. On time, respectful, reliable, great technology for follow up and reminders for appointment. Wore a mask. I’ve used a lot of companies this one is the best. Top-notch personal service. Thank you Matt.
Matt was very responsive to our initial request for repair. Upon determining the problem, he provided us with our options with no pressure to make a decision. Given the age of our system we decided to replace versus repair. Matt followed through on everything he said he was going to do in a knowledge, professional manner and at a reasonable price.
Honest and affordable. I have been a repeat customer both for my home and at my work!
My service Technician did a great job, he was in and out in no time. Very professional and respectful. I would recommend to anyone. I hired Vital to take care of my rental properties for annual service calls.
Shawna F., Greenwood, IN
I would recommend this company to anyone looking for someone affordable and professional! They were out the same day and fixed my furnace within just a few hours!
Crystal L., Greenwood, IN
Had such a great experience with Vital Heating & Air. The HVAC technician was able to get me scheduled right away and fix the problem that two other companies couldn't, prior to his visit. Great customer service and very reasonable prices! I will be recommending this company in the future.
Ashlee B., Greenwood, IN
Matt (not me) was quick to call me back and setup an appoitnment. He came out on the hottest day in the middle of numerous others runs. Quickly diagnosed the problem and repaired our AC. Exceptional professionalism and customer service. I'll be adding him to my address book for any heating and air fixes that are beyond my moderate DIY knowledge level.
Matt Borden, G., IN
Save your marriage & call Vital Heating & Air! Tech came out at 10:15 pm (who does that?!?!) because we had been without AC for 2 days! He had our AC running ICE COLD air within 15 minutes. What a relief!! Super affordable, trustworthy, and easy to deal with! Thank you, Vital!!
Clarissa B., Greenwood, IN
Guy was here in less than an hour after I called, fixed exactly what was wrong, didn't try to sell me any extras. Very affordable, very professional. Couldn't be happier.
Sam S. , Greenwood, IN