Vital Heating & Air Blog: Archive for March, 2020

What’s the Deal With Dual Fuel?

Monday, March 30th, 2020
heat-pump

If it is finally time for you to replace the old heating system at home, you must be excited to shop for new ones. Unless you are a seasoned professional, you will find an overwhelmingly wide range of choices to consider. One unique system that has started to become increasingly popular recently is the dual fuel system.

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Coronavirus Update

Monday, March 30th, 2020

We know that readers usually come to our blog for informative and educational posts about the systems and services that we offer. However, as is the case across the country and the globe right now, there is one topic at the forefront of our minds. That is COVID-19, or the Coronavirus.

We wanted to inform our current and future customers about the impact this health crisis has made on the day to day operations of our small business.

The inherent nature of our business requires us to be inside homes and businesses in our community in order to make repairs to the HVAC equipment. While performing these tasks it is common and usually encouraged for our techs to communicate with our clients about their HVAC needs, explanations, options as well as general discussions on a personal level. Unfortunately due to the recent outbreak and the guidelines set forth by the CDC and other government officials, we had to make adjustments to our normal routines in order to ensure the safety of your family and ours.

Due to the most recent statement issued by the Governor of Indiana, advising that non-essential travel should be suspended as well as continuing to do our part to ensure the safety of our community:

  • All routine maintenance visits will be put on hold and delayed until after the threat of this virus has passed.
  • We are limiting our demand service to emergency service calls only, including homes or businesses with a single HVAC system, young children, elderly homes, or important infrastructure/data communication centers.
  • While scheduling the service visit our team will inquire all information possible to limit the amount of direct person to person contact while onsite. Our scheduling team may also ask important details regarding your health or your exposure to individuals with symptoms of COVID-19.
  • Contrary to normal practices we will no longer be greeting or thanking our clients with a handshake.
  • While inside the home or business our techs will be wearing shoe covers and gloves to limit the exposure while not wearing face masks to reserve the capacity for our healthcare professionals and high-risk individuals.
  • While in the home or business we ask that our clients remain 6′ from our technicians, including showing us to the HVAC equipment, explaining any details and finalizing paperwork.
  • At this time we’re suggesting all invoices be paid via credit card at which point we would advise our clients to read the card details so we can manually enter them into our processor.
  • As a normal practice, our paperwork is digital and is always emailed while onsite, however, to protect both individuals onsite we will not be requiring signatures at this time.
  • Service requests will be considered on a case by case basis as immediate family members of the Vital team may be at a higher risk of having serious complications from the virus.

We understand this health crisis is not only affecting our small business but numerous other lives across the country and world. We ask that you understand the circumstances we are all under and continue to make the right decisions so we can quickly relieve the country of this burden.

Thank you all for your support in this trying time.

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Here’s Why You Shouldn’t Wait to Schedule Your Furnace Repairs!

Monday, March 16th, 2020
don't-forget

As winter draws closer, nighttime temperatures in Indianapolis are getting colder and colder. While they may not warrant turning on your furnace just yet, the time is close. Your furnace is the perfect way for you and your family to enjoy a nice, warm, and cozy indoor environment during Indiana’s peak winters.

You also know that a faulty heating system can cause significant discomfort. We will discuss some of the reasons you shouldn’t wait to schedule your furnace repairs. If you run into problems with your furnace, you should call us for fast heating repairs in Indianapolis. We’ll help you out.

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Is Your Furnace on the Fritz?

Monday, March 2nd, 2020
cold-person

The furnace is responsible for keeping you warm inside your home during the winter, and therefore it must work properly. By properly maintaining your furnace, you will ensure that it churns out maximum heat without any harmful emissions.

Ideally, your furnace should work for several years before you even think about repair or replacement. However, this will only be possible if you maintain your furnace regularly. This will allow you to minimize your need for furnace repair in Indianapolis

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